Dyson Support

Solve a problem and read expert tips and guides.

How can we help?

Find the support you need for your machine from Dyson Experts.

  • Tips and user guides

    Find out how to get the best from your Dyson machine.

Register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

Warranty is only valid for local machines purchased from our authorised retailer.

For queries related to customer service and service center.

Monday to Sunday, 10am - 5pm. (Closed on Public Holidays)

For queries related to product information and website transaction status.

Monday to Sunday, 10am - 5pm. (Closed on Public Holidays)

Bring your machine in for repair

Our Service Centre is here for when you need expert help, in person.

Address:
Level 1, Greenhills Promenade, Missouri St. San Juan City.

Operating hours:
Monday to Sunday, 9am - 8pm.

Photo of Dyson Capitol Store

Common Support questions

Dyson battery life is determined by multiple factors – like quality of maintenance and storage. It's not defined by a set number of years. So there are things you can do to keep your Dyson battery optimised and maximise its run time.

Yes. You can purchase genuine Dyson batteries for your vacuum.

Yes. You can buy genuine Dyson replacement purifier filters online.
Shop Dyson Purifier filters

Keeping your vacuums clean and well maintained will help keep your vacuum performing at maximum efficiency.

We suggest you clean your vacuum filter once a month to keep your machine running at maximum efficiency. Here's how:

  1. Remove your filter from your machine and remove any excess dust by lightly taping on the side of your bin or sink.
  2. Rinse your filter under the tap with warm water, gentling rubbing wih your hands. Don't use detergents.
  3. Fill your filter with warm tap water. Cover the open ends with your hands and shake firmly to remove the dirt. Repeat until the water runs clear.
  4. Shake the filter to remove all excess water and leave to dry for at least 24 hours. Your filter must be completely dry before you put it back into the machine, or it could damage the motor.

Delivery times depend on your location within Philippines.
Read about our delivery timings

WARNING: Avoid counterfeit products, websites and phishing emails. Protect yourself from fraudsters by only shopping direct from Dyson.com and authorised third party retailers. Learn more about scams and counterfeit machines.