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Support for your Dyson V12 Origin vacuum

Here you'll find helpful tips, video guides, maintenance advice, your user manual and more.

The Dyson V12 Origin vacuum shown full length, and a close up of the manifold.

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Set up    Battery    Docks    Power modes    Cleaner heads    Maintenance    Accessories    LCD screen

Set up

How to set up your new vacuum

Watch our video guide on setting up your new Dyson cordless vacuum.

Dyson V12 Origin set-up video

Battery

Charging your battery

The first battery charge can take up to 3.5 hours. Watch our how-to video or visit the battery care page for more information.

Dyson V12 Origin plugged into charge

Docks

Dock set up and charging

You will receive one of the following docking stations with your machine,

Fitting the wall dock

Before setting up your wall dock, please:
1.Download your user manual and read the instructions carefully.
2. Watch our video guide.

Wall dock being fitted onto the wall

Setting up the Floor Dok™

Before setting up your Floor Dok™, please:
1. Watch the Floor Dok™ set up film here.
2. Read all of the instructions carefully.
3. Download the user manual.

Image showing the Dyson V12 Origin mounted on the floor dok

Power modes

Getting to know your power modes

Your vacuum has three power modes designed for different tasks. Simply change the power mode by tapping the selection button.

Image showing the power modes of the Dyson V12 Origin

Cleaner heads

Slim Fluffy™ cleaner head

Your Dyson V12 Origin vacuum is engineered with our Slim Fluffy™ cleaner head. The 25cm brush bar is wrapped in soft nylon and anti-static carbon fibre filaments to remove dust from hard floors.

Slim Fluffy cleaner head on a hard floor.

Maintenance

Maintaining your Dyson V12 Origin vacuum

Watch our maintenance guide for tips and step-by-step instructions on how to keep your machine performing at its best.

  • Cleaning the Slim Fluffy brush bar
    Cleaning the Slim Fluffy™ brush bar

    Keep your vacuum's cleaner head in good condition by washing it in warm water.

  • Wiping the bin with a dry cloth
    Emptying and cleaning the bin

    Overfilling the bin can reduce suction and affect the accuracy of the particle count shown on screen. Maintain your machine's suction power by emptying the bin as soon as debris reaches the MAX marker.

  • Removing blockages from the airways
    Checking for blockages

    If your machine detects a blockage, the motor will pulse six times to let you know. You won't be able to continue until it is cleared.

Changing the battery

With your machine unplugged from the charger, the battery can be replaced using a small Posidrive screwdriver.

Battery being removed from the Dyson V12 Origin

Looking after your filter

Your Dyson V12 Origin vacuum has a washable filter. Clean it regularly to prolong the filter's life and keep your machine performing at its best.

Dyson V12 Origin filter being rinsed under a tap
  • The filter being removed from the V12 Origin
    1. Turn off the power

    Remove your vacuum from the docking station and twist the filter counterclockwise to remove it from the body.

  • The filter being tapped over a bin
    2. Remove dust and debris

    Tap the filter unit lightly on the side of the sink or in the bin, to remove any loose dust and debris.

  • The filter being rinsed and rubbed under running water
    3. Wash the filter

    Wash with cold tap water, gently squeezing the water out with your hands. Avoid using detergent or washing in dishwater or washing machine.

  • The filter being held over the sink
    4. Gently shake

    Fill the inside with water, cover both sides with your hands and shake lightly. Wash until the water is clear.

  • The filter being placed on a counter
    5. Dry for at least 24 hours

    Allow the filter to air dry in a well-ventilated area for at least 24 hours with the wide mouth facing down.

  • The filter being being left to dry
    6. Let it dry completely

    Your filter must be completely dry before you put it back into your machine, or it could damage the motor. Avoid drying in a tumble dryer, microwave or near a naked flame.

FAQs about the filter

Your machine will pulse seven times to alert you if there's a blockage. You can follow the animated guide on your LCD screen to clear it.

The LCD screen on your machine will remind you when it's time to clear your filter. This will usually be around once a month, but may be more frequent if you use your machine more heavily. After cleaning the filter, always leave it to dry for at least 24 hours. You must ensure it's completely dry before refitting. We recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

Accessories

Dyson V12 Origin accessories

Engineered for whole-home cleaning, your machine comes with Dyson-engineered tools to help clean anywhere.

  • Hair screw tool in use
    Hair screw tool

    Removes dust and hair from pet beds, mattresses and stairs. The de-tangling conical brush bar spirals hair straight into the bin – fast.

  • Crevice tool in use
    Crevice tool

    Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

  • Combination tool in use
    Combination tool

    Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

LCD Screen

Features and modes

Get to know your LCD screen displays and power modes.

How the LCD graph works

Your Dyson V12 Origin vacuum features a helpful user screen – displaying helpful cleaning information. Colour-coded bars rise and fall, as you clean, indicating how many particles are being removed. So you know when to carry on cleaning – and when the surface is clear.

The LCD screen displaying remaining run time.

FAQS about the battery and power modes

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Both modes provide the optimal balance of power and run time. Auto mode works with all cleaner heads and the Dyson Hair screw tool, and automatically adjusts suction power to match the level of dust detected. Med mode is displayed instead of Auto mode when non-powered tools are attached, e.g. the Built-in dusting and crevice tool.

Speak with Dyson Expert

Our Experts are on hand to help answer any questions and guide you through the set-up process.

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