Support for your Dyson V12s Origin Submarine™ wet and dry vacuum cleaner
Here you can find helpful tips and advice, how-to videos, your user manual and more.
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How to set up your Dyson vacuum
Charging your battery
It's important to charge the battery before using your vacuum for the first time. This helps the battery monitoring system's algorithm more accurately calculate remaining run time.
Dock set up and charging
You will receive one of the following charging stations with your machine.
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Fitting the wall dock
Before setting up the wall dock, please download your user manual and read the instructions carefully. Or watch our video guide.
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Setting up the Floor dok™
Before setting up your Floor dok™, please download your user manual and read the instructions. Or watch our how-to video below.
Features
Get to know your LCD screen, displays and power modes.
Wet cleaning mode
When you attach the Submarine™ wet roller head, a water droplet icon appears on screen, indicating automatic switch to wet cleaning. Watch our video guide.
Getting to know your cleaner heads
Your Dyson V12s Origin Submarine™ wet and dry vacuum cleaner is engineered for all-in-one cleaning power. Simply switch the cleaner head according to the cleaning task and surface.
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Submarine™ wet roller head
Washes hard floors – tile, stone, wood, ceramic, vinyl, linoleum and laminate. The motorised wet roller picks up liquids, debris and tough stains. For best results, it's important to wash the Submarine™ wet roller head after every use.
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Slim Fluffy™ cleaner head
The Slim Fluffy™ cleaner head is engineered to powerfully remove fine dust and hair from hard floors. The 25cm brush bar is wrapped in soft nylon and anti-static carbon fibre filaments – with a low profile to reach under furniture.
Replace your wet roller head's wet roller
Help your vacuum to keep achieving the best cleaning results by replacing the Submarine™ wet roller every six months.
Essential maintenance
Watch our video guides on how to keep your machine performing at its best.
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Washing the wet roller
To maintain performance, it's important to wash the wet roller after every clean. Simply detach, wash with cold water, leave to dry and reattach. Watch the maintenance video here.
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Washing the filter
Your Dyson V12s Origin Submarine™ wet and dry vacuum cleaner has a washable filter. We recommend washing it once a month to maintain optimum suction power.
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Emptying and cleaning the bin
You can help to maintain suction by emptying the bin before the debris reaches the MAX line. Remove the bin from the machine to clean thoroughly.
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Checking for blockages
If your machine detects a blockage, the motor will pulse six times to alert you – and you won't be able to continue until the blockage is cleared. Remove the wand, bin and cleaner head to find and clear the blockage.
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Dyson V12s Origin Submarine™ accessories
Dyson-engineered accessories are ergonomically designed for cleaning up high, down low – and everywhere around your home.
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Hair screw tool
Anti-tangle conical brush bar picks up long hair and pet hair – and spirals it straight into the bin. Fast.
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Crevice tool
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
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Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
FAQs
The wet roller can be washed with a common household anti-bacterial detergent, diluted according to the manufacturer's recommended ratio. We recommend doing this after each clean to maintain hygiene.
Only the Dyson Submarine™ wet roller head should be used to pick up wet debris and liquid spills. Engineered with intelligent power diversion and mode detection, all aspects of wet cleaning are contained within the wet roller head. Water and debris is extracted from the roller into the waste tray, which sits directly behind the wet roller using Dyson’s new wet technologies.
The Dyson Submarine™ wet roller head is not compatible with any of our other vacuums, including pre-purchased Dyson V12 machine. To intelligently switch between wet and dry cleaning, this version of the machine has been reprogrammed. Our previous software is not compatible with wet floor cleaning.
The Dyson Submarine™ wet roller head has been engineered for hard floors.
We recommend replacing the wet roller every six months, depending on how often you use your machine, to help maintain optimum performance.
Expert advice at the Dyson Store
From help and advice about choosing the right vacuum cleaner, and tools and accessories for your home, to maintenance tips and more - Just ask our Dyson Experts.
The Dyson guarantee
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'How to' videosTo help you get the most from your machine. Quick and easy.
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Helpful tipsTailored reminders that will keep your machine working at its best, for longer.
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Exclusive owner benefitsPriority access to previous of new Dyson technology, events and offers.
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Expert advice. 7 days a week.The Dyson helpline is open 9am-8pm Monday to Sunday. Closed on Public Holidays.
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Free Dyson parts and labourReplacement parts or repairs if something goes wrong during your guarantee period.
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Hassle-free replacementIf we can't repair your machine, we'll replace it while it's under guarantee. Fast.
