Owners Update

Dyson V11ᵀᴹ cordless vacuum

Support for your Dyson V11™
cordless stick vacuum

Here you can find useful tips, maintenance advice, your user manual and more.

Activate your guarantee

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

You can quickly get up and running with our step-by-step guide.

Fully charge your batteries

It's important to fully charge all click-in batteries as soon as you open the box, and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries helps it to more accurately calculate and display remaining run time.

Dyson V11™ vacuum user manual

Download your Dyson V11™ vacuum user manual.

Using your machine

Understanding the three cleaning modes

Auto/Med mode

Automatically adjusts suction power across different floor types. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.

Boost mode

Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.

Eco mode

Maximum run time for longer cleans all around your home.

Choosing the right tool for the task

High Torque cleaner head

Uses Dyson DLS™ (Dynamic Load Sensor) technology to automatically adjust power across floor types. So you can deep clean between carpet and hard floor without having to change accessories.

Direct drive cleaner head

Drives stiff nylon bristles into carpets to capture ground-in dirt.

Fluffy™ cleaner head

Engineered for hard floors. Sucks up fine dust and large debris simultaneously.

Mini motorised tool

The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.

Crevice tool

Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

Combination tool

Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.

Soft dusting brush

Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

Stubborn dirt brush

The stiff bristles remove mud and dried-in dirt.

Using the LCD screen

The LCD screen shows current performance, including selected cleaning mode, remaining run time, filter maintenance reminders and blockage reports.

See remaining run time

Pull the trigger for a few seconds to see remaining run time. The time displayed will take the cleaning mode, tool and floor type into account.

Maintenance alerts

The screen will remind you when it's time to clean your filter to maintain optimum performance. It'll also inform you about blockages and how to clear them.

Charging your machine's battery

If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.

How to swap your click-in battery

To swap your battery, press the red battery release button and pull the battery away from the handle. Then replace it with an additional click-in battery. We recommend alternating and charging all click-in batteries regularly to prolong battery health.

Maintaining your machine

From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.

Washing the filter

We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

Checking for blockages

Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.

Emptying the bin

The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. See how to do it.

Detangling the brush bar

Clearing wrapped hair and fibres relieves unnecessary strain on your machine’s motor – restoring full power. Watch how.

Washing the Soft roller cleaner head

You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide.

Useful tips

Regularly wash the filter

It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this.

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Setting up your charging dock

You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up.

Frequently asked questions

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How often should I clean the filter?

The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

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How long does the battery take to fully charge?

A full charge takes up to 4.5 hours.

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What's the best way to use an additional battery?

We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.

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Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.

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Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

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Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

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Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.

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Why isn't my Dyson V11™ vacuum adapting to different floors?

Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

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What's the difference between Auto mode and Med mode?

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

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How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the language, press the button to scroll to the tick and then press and hold.

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What's the switch on the cleaner head for?

You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

Register your warranty

The benefits of registering

'How to' videos

To help you get the most from your machine. Quick and easy.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

Expert advice. 7 days a week.

Freephone and live chat. Open at 8am - 8pm Monday to Friday. 8am - 6pm Saturday and Sunday.

Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period.

Hassle-free replacement

If we can't repair your machine, we'll replace it while it's under guarantee. Fast.

We don't stop caring about our machines once they're yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we'll still be on hand to help.