Frequently asked questions
How often should I clean the filter?
The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.
How long does the battery take to fully charge?
A full charge takes up to 4.5 hours.
What's the best way to use an additional battery?
We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.
Can I leave my vacuum on charge?
The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.